SupportCenter Plus 1.6.1

ManageEngine SupportCenter Plus offers an iPhone application that enables support representatives to efficiently access and resolve customer requests anytime and anywhere. This mobile solution is designed to significantly reduce response and resolution times, thereby enhancing the overall productivity of the help desk team. The app's design is specifically optimized for iPhone users, contributing to a more streamlined user experience.

Key features of the application include:

• Ability to filter requests based on various criteria such as unassigned, pending, and open statuses.
• Option to view, create, edit, and delete requests seamlessly.
• Capability to perform actions on requests, including assignment, closure, replies, and forwarding.
• Functionality to add or modify time entries and resolutions for each request.
• Integration of speech recognition technology powered by Nuance for improved interaction.

The app supports multiple languages: English, Spanish, German, French, Portuguese, Swedish, Russian, Danish, Italian, Dutch, Brazilian Portuguese, Polish, Norwegian, and Korean.